SMS Terms and Conditions

Last Updated: December 6, 2025

R Veterinary ("we," "us," or "our") offers SMS text messaging services to communicate with our clients regarding veterinary care, appointments, prescriptions, and related services. By providing your mobile phone number and consenting to receive text messages, you agree to the following terms and conditions.

1. Program Description

Our SMS messaging program allows two-way communication between R Veterinary clinic staff and our clients. Messages may include but are not limited to:

Appointment reminders and confirmations - Scheduled visit notifications and changes
Prescription notifications - Alerts when medications are ready for pickup
Medical updates - Post-procedure status updates and recovery instructions
Treatment recommendations - Veterinary advice and care instructions
General communications - Responses to client inquiries and follow-up questions
Payment links - Secure links to pay invoices online
Form links - Links to complete intake forms or medical history documents

2. How to Opt-In

You can consent to receive SMS messages from R Veterinary in the following ways:

Written Consent: Sign the SMS consent section on our client intake form at any R Veterinary clinic location
Inbound Text: Initiate contact by texting our published clinic phone numbers

By opting in, you agree to receive text messages from R Veterinary at the mobile number you provided. Consent is not a condition of purchase or receiving veterinary services.

3. Message Frequency

Message frequency varies based on your pet's care needs and your interactions with our clinic. You may receive messages related to scheduled appointments, ongoing treatments, prescription refills, or in response to your inquiries. Most clients receive between 2-10 messages per month.

4. How to Opt-Out

To stop receiving text messages, you have three options:

Text STOP: Reply STOP to any message from R Veterinary
Call Us: Contact your R Veterinary clinic and request SMS opt-out
In Person: Visit any R Veterinary location and submit a written opt-out request

Once you opt-out, you will receive one final confirmation message, and then you will no longer receive SMS messages from us. Opt-out requests are processed within 24 hours.

5. Help and Support

For help with SMS messages, reply HELP to any message, or contact your R Veterinary clinic directly.

6. Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. Standard text messaging rates from your wireless provider will apply. R Veterinary does not charge for sending or receiving messages, but your carrier may charge you.

7. Supported Carriers

Our SMS program is supported by all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and many regional carriers. If you experience issues receiving messages, please contact your wireless provider or our clinic.

8. Privacy and Data Protection

We respect your privacy and protect your personal information in accordance with HIPAA (Health Insurance Portability and Accountability Act) regulations. Your mobile phone number and message content are treated as protected health information (PHI). We will never sell, rent, or share your mobile number with third parties for marketing purposes.

SMS messages may contain sensitive medical information about your pet. Please ensure your mobile device is secure and only accessible by authorized individuals.

9. Technical Requirements

To receive SMS messages from R Veterinary, you need:

A mobile phone capable of receiving SMS text messages
An active wireless service plan with a U.S. carrier
A valid U.S. mobile phone number

10. Disclaimer

R Veterinary and its mobile carriers are not liable for delayed or undelivered messages. SMS messages are provided as a convenience and should not be relied upon for emergency communications.

For veterinary emergencies, always call your nearest R Veterinary clinic directly or contact an emergency veterinary hospital.

11. Changes to Terms

We may modify these SMS Terms and Conditions at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of our SMS service after changes constitutes acceptance of the updated terms.

12. Contact Information

R Veterinary

For questions about our SMS program, privacy practices, or to request opt-out assistance, please contact your local R Veterinary clinic:

Website: https://tails.vet
Email: info@tails.vet
Phone: Contact your local clinic

13. TCPA Compliance

This SMS program complies with the Telephone Consumer Protection Act (TCPA) and CTIA (Cellular Telecommunications Industry Association) guidelines. We obtain express written consent before sending marketing or informational messages. You may revoke consent at any time using the opt-out methods described above.