Tails

1. Information We Collect

R Veterinary at the Lake collects information necessary to provide veterinary services to your pets, including:

Pet owner contact information (name, phone number, email address)
Pet medical records and health information
Billing and payment information
Appointment and service history

2. How We Use Your Information

We use your information to:

Provide veterinary care and services to your pets
Communicate with you about appointments, treatments, and care
Send appointment reminders and service notifications
Process payments and billing
Improve our services and patient care

3. SMS/Text Message Communications

SMS Opt-In and Consent

By providing your mobile phone number to R Veterinary at the Lake, you consent to receive SMS text messages from us regarding:

Appointment confirmations and reminders
Cremation service status updates and notifications
Customer service inquiries and two-way support conversations
Emergency clinic updates and time-sensitive information

Message Frequency

Message frequency varies based on your appointments and services requested. You may receive multiple messages per month.

Standard Messaging Rates

Message and data rates may apply. Please check with your mobile carrier for details on your messaging plan.

Opt-Out Instructions

You may opt out of SMS messages at any time by:

Replying STOP to any text message from us
Calling our office at 573-410-3366
Emailing us at info@tails.vet

After opting out, you will receive a confirmation message and no further SMS messages from us (unless you opt back in).

Help & Support

For help with SMS messages, reply HELP to any text message or call 573-410-3366.

SMS Contact Number

Messages are sent from: 855-833-8387 (855-833-VETS)

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

With your explicit consent
To provide services you've requested (e.g., cremation services)
As required by law or legal process
To protect the rights, property, or safety of R Veterinary, our clients, or others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

R Veterinary at the Lake
Phone: 573-410-3366
Email: info@tails.vet
Website: tails.vet

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.